Terms

A 50% advance payment secures your project slot and is applied against the total website build fee. The remaining 50% is due when the agreed website is ready for launch, or before it goes live, whichever comes first.

You can cancel the project at any time by emailing me at henry@henrypitman.com.

Before work starts, your advance payment is refundable, less any approved third-party costs that I have already incurred and cannot recover.

Once work has started, I may charge a reasonable and proportionate amount for the work supplied up to the point I receive your cancellation, plus any approved third-party costs that I cannot recover. Work includes discovery, planning, project management, design, development, content setup, copy/content integration, technical configuration, integrations, testing, deployment preparation, and other project-specific preparation.

If you have paid more than the amount due, I will refund the difference. If the amount due is more than you have paid, I may invoice the balance.

Completion and launch: the project is treated as ready for launch when I have made the agreed website or deliverables available for your review, staging approval, handover, or launch. If launch is delayed by missing content, feedback, approvals, access, domain/DNS action, third-party accounts, or unpaid invoices, the final balance remains due when the project is otherwise ready for launch.

Client delays: if I am waiting for content, feedback, approvals, access, or payment from you, I may pause the project. If I receive no response for 14 days, I may place the project on hold. If I receive no response for 30 days, I may invoice for work completed to date and close or reschedule the project. Restarting depends on availability and may require a fresh quote if the scope, timing, or requirements have changed.

After completion, launch, or handover, the build fee is not refundable simply because you change your mind. If there is a genuine issue with the work, I will deal with it in line with these terms and your legal rights.

Third-party costs: domain names, hosting, paid plugins, themes, fonts, stock assets, licences, email services, subscriptions, and other third-party costs are payable in addition to the build fee unless expressly included in the quote. I will only incur chargeable third-party costs with your approval. These costs are non-refundable once incurred unless the supplier refunds them. Where possible, I will transfer the relevant account, licence, domain, or asset to you once all related charges are paid.

Hosting: hosting is optional and separate from the website build. Hosting is billed monthly or yearly in advance. You can cancel hosting at any time by emailing henry@henrypitman.com, and hosting will end at the end of the paid period. Part-period refunds are not normally given unless required by law or agreed in writing. I may suspend or end hosting after notice if hosting fees or related third-party costs are unpaid.

Business clients: if you are acting for business purposes, overdue invoices may attract statutory interest and debt recovery costs under late-payment legislation.

Consumer cancellation rights: if you are buying mainly for personal use rather than for your trade, business, craft, or profession, you have a legal 14-day right to cancel a distance or off-premises contract for any reason. If you want me to start work during those 14 days, I will ask you to confirm this separately before work starts. If you then cancel during the 14 days, you will only pay a reasonable and proportionate amount for the work supplied up to the point you cancel, plus any approved non-recoverable third-party costs. If the agreed service has been fully performed within the cancellation period after your express request and acknowledgement, your right to cancel may end once the service is fully performed. Nothing in these terms affects your statutory rights, including your right to services performed with reasonable care and skill.

Domains and handover: where possible, domains should be registered in your own account so you remain the owner. If I register or manage a domain, plugin, licence, or third-party service for you, I will make clear whether it is owned by you, licensed to you, or managed on your behalf. On cancellation or hosting termination, I will transfer client-owned domains, accounts, and paid-for assets where the supplier allows this and all related charges have been paid. I may withhold launch, transfer, or handover of unpaid work until outstanding invoices and approved third-party costs are paid, but I will not deliberately obstruct transfer of a domain or account that you own and have paid for.

If hosting ends, I will keep a backup of the site for 30 days where practical. After that, I may delete files, backups, staging environments, and related data unless retention is required by law or agreed in writing.

Ownership of work: once the build fee and approved third-party costs have been paid in full, you receive the agreed rights to use the final website deliverables for your business or personal project. I retain ownership of my pre-existing tools, templates, reusable code, processes, know-how, and generic components. You receive a licence to use those items only as part of the delivered website. Drafts, concepts, rejected work, and unpaid work do not transfer unless agreed in writing.

Review and acceptance: when I make the website or agreed deliverables available for review, you should raise any issues within 7 days. If I do not hear from you within that period, the work may be treated as accepted for payment and scheduling purposes. This does not affect your statutory rights or your right to have genuine defects addressed under these terms.

I may pause work, withhold launch, suspend hosting, or withhold handover of unpaid work if invoices or approved third-party costs are overdue. I will give reasonable notice before suspending a live hosted site unless urgent action is needed for security, legal, abuse, or supplier reasons.

Prices are in GBP. No VAT is currently charged because Henry Pitman is not VAT-registered. If VAT status changes, future quotes and invoices will be updated accordingly.